Refund policy

Original Artworks All original artworks are final sale. Due to the one-of-a-kind nature of each piece, we are unable to accept returns or exchanges. Please review all artwork details, dimensions, and images carefully before purchasing. If you have any questions prior to buying, please get in touch — we're happy to help.

Prints & Paper Products (Giclée Prints, Greeting Cards, Bookmarks) We take great care in packaging all print orders. If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the damage and your order number. We will offer a replacement or store credit at our discretion.

Change-of-mind returns are not accepted on print products.

Hand-Painted Decor & Gift Items These items are final sale unless they arrive damaged or faulty. Please contact us within 7 days of delivery if there is an issue.

Workshops & Experiences Workshop bookings are non-refundable. If you are unable to attend, you may transfer your booking to another person or reschedule (subject to availability) with at least 48 hours' notice.

How to Contact Us To report a damaged item or raise a concern, please email us at info@sahraraward.com with your order number and photos. We aim to respond within 1 to 2 business days.

Shipping Costs Return shipping costs (where applicable) are the responsibility of the customer unless the item was received damaged or incorrect.